Privacy Policy

Introduction

Welcome to Qandeel International. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you browse our website, create an account, place an order, or otherwise use our textile and fabric store services in the State of Kuwait.

This policy is intended to operate in accordance with applicable laws and regulations of the State of Kuwait, including applicable requirements relating to personal data protection and electronic commerce.

Information We Collect

• ✔ Name and contact information
• ✔ Email Address
• ✔ Mobile or Telephone Number
• ✔ Billing and Shipping Address
• ✔ Order, purchase, and transaction details
• ✔ Customer service communications and enquiries
• ✔ Device and technical information
• ✔ Browser, IP Address, and website usage information
• ✔ Cookies and similar website technologies

How We Use Your Information

• ✔ To process, confirm, and deliver your orders within Kuwait or to eligible destinations.
• ✔ To process payments and manage transactions.
• ✔ To provide customer support and respond to enquiries.
• ✔ To manage returns, exchanges, refunds, and complaints.
• ✔ To improve our products, website, services, and customer experience.
• ✔ To send order confirmations, delivery updates, and other service communications.
• ✔ To maintain website security and help prevent fraud or unauthorised activity.
• ✔ To send promotional communications where the required consent has been obtained or where otherwise permitted by applicable law.
• ✔ To comply with applicable laws, regulations, lawful governmental requests, and legal obligations.

Cookies

We may use cookies and similar technologies to operate essential website functions, remember your preferences and shopping cart, maintain sessions, improve website performance, analyse website usage, and enhance your shopping experience.

Where required, we will obtain appropriate consent for non-essential cookies. You may also manage or disable cookies through your browser settings, although certain website features may not function properly when cookies are disabled.

Payment Security

Payments are processed through authorised banks, payment gateways, or other trusted payment service providers. We use reasonable security measures to protect payment-related information.

We do not intentionally store your complete credit card number, debit card details, banking password, PIN, or other confidential banking credentials on our own servers. Payment providers may process your information according to their own privacy policies and security procedures.

Information Sharing

We do not sell or rent your personal information. We may share limited information with trusted service providers where reasonably necessary to operate our business and provide our services.

• ✔ Delivery and courier partners.
• ✔ Payment gateways, banks, and payment service providers.
• ✔ Website hosting, cloud, IT, and technology providers.
• ✔ Customer support and operational service providers.
• ✔ Professional advisers where reasonably required.
• ✔ Government authorities, courts, regulators, or law-enforcement bodies where required or permitted by applicable law.

Where a third-party service provider processes personal information on our behalf, we take reasonable steps to require appropriate confidentiality and security measures.

International Data Processing

Some of our payment, hosting, cloud, technology, analytics, or other service providers may process or store information outside the State of Kuwait.

Where personal information is transferred or processed outside Kuwait, we will take reasonable steps to ensure that the processing is carried out in accordance with applicable requirements and appropriate security safeguards.

Data Protection

We implement reasonable technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

Security measures may include access controls, authentication procedures, secure transmission technologies, system monitoring, confidentiality requirements, backups, and other safeguards appropriate to the nature of the information.

Although we take reasonable precautions, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, preventing fraud, resolving disputes, and complying with applicable legal, regulatory, accounting, or contractual requirements.

When information is no longer required and there is no legal or legitimate reason to retain it, we will take reasonable steps to delete, destroy, or anonymise it where appropriate.

Your Rights

• ✔ Request access to personal information held about you, where applicable.
• ✔ Request correction or updating of inaccurate information.
• ✔ Request deletion of your personal information where legally applicable.
• ✔ Withdraw consent where processing is based on consent.
• ✔ Object to or request restriction of certain processing where applicable.
• ✔ Opt out of promotional communications.
• ✔ Manage browser cookie settings.

Requests may be subject to identity verification and any limitations or retention requirements imposed by applicable law.

Marketing Communications

Where required, we will obtain appropriate consent before sending promotional emails, SMS messages, WhatsApp messages, or other marketing communications.

You may unsubscribe from promotional communications at any time using the available unsubscribe option or by contacting our support team. Opting out of marketing will not prevent us from sending essential communications relating to your orders, payments, deliveries, account, security, or customer service.

Third-Party Services

Our website may use trusted third-party services for payments, shipping, hosting, analytics, customer support, security, and other business functions. These providers may process information according to their own terms and privacy policies.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices, security, or content of external websites and recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our website is not intentionally directed toward children. We do not knowingly request or collect personal information from children where such collection would require parental or legal guardian consent under applicable law.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes to our services, business practices, technology, or applicable laws and regulations in the State of Kuwait. Any revisions will be published on this page together with the updated revision date.

Where required, we may provide additional notice or obtain appropriate consent for material changes to the way personal information is processed.

Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, withdraw consent, or have a privacy-related concern, please contact us through our Contact Us page or the customer support details provided on our website.