Shipping & Delivery Policy

Introduction

Welcome to Qandeel International. We are committed to delivering your textile and fabric orders safely, accurately, and within the estimated delivery timeframe. This Shipping & Delivery Policy explains how orders are processed and delivered within the State of Kuwait and, where available, to selected international destinations.

Order Processing

Orders are normally processed within 1–3 business days after successful payment confirmation.

• ✔ Orders received on official public holidays or when our operations are closed will be processed on the next available business day.
• ✔ Customised, cut-to-order, made-to-order, or bulk fabric orders may require additional processing time.
• ✔ Where additional processing time is expected, we will make reasonable efforts to inform the customer.
• ✔ Order processing begins after successful payment confirmation unless another arrangement has been expressly agreed.

Kuwait Delivery

We provide delivery to eligible residential, commercial, and other delivery addresses within the State of Kuwait through our designated courier or delivery partners.

• ✔ Standard Kuwait delivery is usually completed within 1–3 business days after dispatch.
• ✔ Certain areas or restricted-access locations may require additional delivery time.
• ✔ Delivery times may vary depending on the delivery area, order size, product availability, courier operations, public holidays, and other circumstances.
• ✔ Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise at checkout.

International Shipping

International shipping may be available to selected destinations outside the State of Kuwait. Availability depends on the destination, product type, courier restrictions, customs requirements, and applicable laws.

• ✔ International delivery times vary according to the destination and courier service.
• ✔ Customs clearance may cause additional delays.
• ✔ Import duties, customs charges, taxes, and destination-country fees may apply.
• ✔ Unless otherwise stated at checkout, applicable customs duties and import charges are the customer's responsibility.

Shipping Charges

Applicable delivery charges will be displayed during checkout before you complete your purchase. Charges may depend on your delivery location, order quantity, package size, weight, and selected delivery service.

Free delivery may be available for selected products, qualifying orders, minimum purchase amounts, or promotional campaigns. Any free-delivery offer will be subject to the terms displayed at the time of purchase.

Order Tracking

After your order has been dispatched, tracking information may be provided by email, SMS, WhatsApp, or through your customer account, depending on the delivery service used.

Tracking information may take some time to become active after dispatch. The availability and frequency of tracking updates depend on the courier or delivery provider.

Delivery Address

Customers are responsible for providing complete and accurate delivery information. For deliveries within Kuwait, this may include the area, block, street, building number, floor, apartment or office number, and an active mobile telephone number.

• ✔ Please verify your delivery information before completing your order.
• ✔ Keep your contact telephone number available for courier communication.
• ✔ Inform us promptly if your delivery information changes before dispatch.

We are not responsible for delays, failed deliveries, additional delivery attempts, or applicable additional charges resulting from incorrect, incomplete, outdated, or inaccessible delivery information provided by the customer.

Delivery Availability

Our delivery partner may contact you using the telephone number provided with your order to confirm or arrange delivery. Customers are responsible for being available to receive the order or arranging for an authorised person to receive it on their behalf.

If a delivery attempt is unsuccessful because the customer is unavailable, the delivery location cannot be accessed, or the information provided is incorrect, the courier may make another delivery attempt or arrange an alternative delivery time according to its procedures.

Delayed Deliveries

We make reasonable efforts to deliver orders within the estimated timeframe. However, delivery may be delayed by circumstances outside our reasonable control.

• ✔ Traffic congestion or road restrictions within Kuwait.
• ✔ Weather conditions.
• ✔ Official public holidays or operational closures.
• ✔ Courier or logistics service interruptions.
• ✔ High order volumes or seasonal demand.
• ✔ Incorrect or incomplete delivery information.
• ✔ Restricted-access locations or security requirements.
• ✔ Customs clearance for international shipments.
• ✔ Other events outside our reasonable control.

If a significant delay occurs, we will make reasonable efforts to provide an update and assist with the delivery enquiry where appropriate.

Damaged Packages

If your package arrives visibly damaged, opened, wet, torn, or otherwise compromised, please notify the delivery representative where reasonably possible and contact our customer support team as soon as possible.

Please provide clear photographs or videos of the package, shipping label, and product so that we can investigate the matter and provide an appropriate resolution.

Missing or Incorrect Items

If an item is missing from your order or you receive a product that is different from the product ordered, please contact us promptly with your order number and supporting photographs or videos.

We will review the order and delivery information and, where appropriate, arrange a replacement, exchange, refund, or other applicable remedy in accordance with our Refund & Return Policy and applicable Kuwaiti requirements.

Fabric & Textile Orders

Fabric may be supplied in different quantities, cuts, rolls, bundles, or packaging formats depending on the product purchased.

Large, bulk, customised, or specially prepared textile orders may require additional processing, packaging, or delivery time. Any special delivery requirements will be communicated where reasonably possible.

Customers should inspect fabric products promptly after delivery and before cutting, washing, stitching, dyeing, or otherwise altering the material.

Customs & Import Requirements

For international shipments, customs authorities in the destination country may inspect, hold, or delay a shipment. We do not control customs procedures or the time required for customs clearance.

Customers are responsible for ensuring that the products ordered can legally be imported into the destination country and for providing any information or documentation reasonably required for customs clearance.

Delivery Confirmation

An order may be considered delivered when the courier records successful delivery to the address or recipient information provided with the order, subject to the courier's delivery procedures.

If your order is marked as delivered but you have not received it, please contact our customer support team promptly so that we can investigate the delivery status with the relevant courier.

Need Assistance?

If you have any questions regarding shipping charges, delivery times, order tracking, international shipping, delayed deliveries, damaged packages, or any other delivery matter, please contact our customer support team through our Contact Us page or the contact details provided on our website.